Privacy

Different activities need different information.

An account, a lesson and a support question each have their own context. These examples help you tell them apart.

Examples of information and its purpose

Information involved	What it supports
Your accountSign-in details, profile and preferences.	What it supportsRecognising your account and remembering your settings.
Your learningAnswers, activity results and progress.	What it supportsShowing your work and helping identify a next step.
What you shareDocuments, questions, posts and messages.	What it supportsThe conversation, activity or audience you choose.
Plans & purchasesPlan status, billing and transaction records.	What it supportsManaging paid access and questions about a purchase.
This browserSession data, saved choices and technical usage information.	What it supportsKeeping sessions working, remembering choices and understanding performance.

The information involved depends on the features you use and whether you learn independently or through an organisation. This is an overview, not a complete data inventory.

Before publishing a post or sharing a document, check its audience. Content you make public can be read by people beyond your learning group.

A question has context.

A conversation with a Guardian may include your message, previous exchanges and relevant lesson or document content.

The question

Why does the shadow get bigger?

The lesson around itLight and shadows

A lamp, a paper star and a screen.

That context helps an AI service respond to the activity you are working on. Share only what the task needs; avoid passwords, identity documents and private information about other people.

AI responses can be wrong. Check explanations against your material, and ask a teacher or trusted adult when an answer needs a second look.

Which providers process this context, how long they keep it and whether it can be used for model training still need to be confirmed in the final notice. This guide does not make a training-use guarantee.

Be clear about who is involved.

Learning together does not mean everyone has the same role or access.

You

Check which account and space you are using, and who can see what you share.

Your family

Clarify which account is connected and what that connection allows a responsible adult to see.

Your school

Ask who manages class records, which staff can access them and where to send a request.

For a school-managed account, the school is an important contact for questions about enrolment, class records and staff access. Guildha can help with questions about its own services.

For children and teenagers, the final notice must explain age-related protections and the role of a parent or responsible adult. An AI Guardian is a learning companion, not a legal guardian.

Understand where information goes.

Some activities involve services beyond Guildha, such as hosting, message delivery, payments or AI processing.

The service involved depends on the activity. A payment and a question to a Guardian do not necessarily involve the same providers or information.

The final notice needs to identify relevant recipients, processing locations and any arrangements for international transfers. Those details are not yet confirmed here; this guide does not promise that all data stays in one country.

Browser storage and account records are different.

Clearing this browser does not delete information held with an account or by a school.

In this browser

Session information, saved preferences and cached files. Clearing them can sign you out or reset a choice.

With an account or service

Learning records, uploaded work or billing history. These need a separate request or account action.

Account records, uploaded work, support messages and billing records can have different lifecycles. Exact retention periods, backup handling and any legal or security exceptions still need to be set out in the final notice.

If you want information removed, name the account or activity in your request. Signing out, deleting a file and requesting account deletion are different actions.

Start with what you want to do.

You can ask about your information without needing to know the name of a law or a technical term.

Which rights apply and how a request is handled depend on the applicable law, the information and your relationship with Guildha or your school. A request is not a guarantee of immediate deletion or a change to someone else’s records.

A clear question is a good first step.

Tell us what you want to understand or change, and which account or activity it relates to.

Contact asks for your name, email and message. If you are asking for someone else, explain your relationship. Do not send passwords, identity documents or sensitive student records in your first message.

Opening the form or sending a message does not itself change account settings, delete information or save cookie preferences.